NATEARAL’S 14 DAYS 100% SATISFACTION GUARANTEE POLICY
Tea is considered perishable goods and as such are usually exempt from being returned.We,at the Natearal Company Ltd , have gone even further in our constant efforts to provide exemplary customer service and decided to offer 100% Satisfaction Guarantee on all our perishable goods as well.Nice,isn’t it? We are only happy when our clients are.
When we say 100% Satisfaction Guarantee, we really mean it. We promise that the buyer of any product from this website may return their goods for a product refund within 14 days of purchase – no questions asked. Please note that you must return each item in the same condition in which you received it. This means that an item must be returned unused and undamaged.It must also be in the original packaging.
Used items must not have any additional signs of use or damage.
If the delivered object is defective, we shall have the right and obligation to render subsequent performance by way of remediation of the defect (improvement) or delivery of a defect-free object (replacement delivery), at our choice, to be declared within an appropriate period of time. In case of replacement delivery, the customer shall return the object to be replaced to us according to the statutory provisions. This shall apply accordingly to any replaced spare parts in case of improvement.
STORAGE
Proper storage of teas is mandatory in order to ensure the quality and minimum durability of the teas. Storage shall only be proper when the customer stores the tea in its original outer packaging, cool and dry without exposure to light.
BEFORE YOU REQUEST A REFUND
If you’re having any difficulty with our product, then let us know, and we’ll look into that for you for free. Please contact us here or through our live chat.
REQUEST A REFUND
To request a refund, simply contact us here or through our live chat with your purchase details within 14 days of your purchase. If possible, tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products.
Remember, if you have any questions before you purchase, please feel free to send us a message. We’ve built our company on providing our customers with the best products and the best support that we can, and we would love to show you that we’re 100% committed to thousands of our customers.
APPROVED EXCHANGE / RETURN
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@natearal.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SHIPPING
To return your product, you should email us first at hello@natearal.com to agree on the best postal address you should use to mail your product back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 20 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.